Q: What is Makhmali?

A: Makhmali is a premium brand offering a wide range of high-quality clothing and accessories designed to bring elegance and comfort to your wardrobe.

Q: How can I contact Makhmali Customer Service?

A: You can reach our Customer Service Team via email at makhmalipk@gmail.com or call our hotline at +92-312 0184537.

Orders and Payment

Q: What payment methods do you accept?

A: We accept various payment methods including Cash on Delivery (COD), bank transfers, and major credit/debit cards.

Q: How can I track my order?

A: Once your order is dispatched, you will receive a tracking number via email or SMS. Use this tracking number on our courier partner’s website to monitor your delivery status.

Q: Can I cancel or change my order?

A: If you need to cancel or make changes to your order, please contact our Customer Service Team as soon as possible. Once the order is shipped, we cannot cancel or modify it.

Shipping and Delivery

Q: What are the delivery charges?

A: Our standard delivery charge is Rupees 250 across Pakistan. Enjoy free delivery on orders above Rupees 8000.

Q: How long does delivery take?

A: We deliver within 7 to 10 working days. Delivery times may vary depending on your location.

Q: Do you deliver internationally?

A: Currently, we only deliver within Pakistan.

Returns and Exchanges

Q: What is your return policy?

A: We offer a 7-day refund or exchange policy if you receive a wrong product. For more details, please refer to our Refund and Exchange Policy.

Q: How do I return a product?

A: To return a product, ensure it is unworn, unwashed, and in its original condition with tags attached. Send a video of the received product with your concern to our Customer Service Team, who will guide you through the process.

Q: Who bears the cost of return shipping?

A: The customer is responsible for return shipping costs. Delivery charges are non-refundable.

Product Information

Q: How do I know my size?

A: Please refer to our Size Guide available on each product page to determine the best fit for you.

Q: What if my size is not available?

A: If your size is not available, you can request a custom size in the order notes or contact us via WhatsApp. We will do our best to accommodate your request.

 

Q: What if the product I want is out of stock?

A: If a product is out of stock, you can join the waitlist by entering your email on the product page. We will notify you when the product is back in stock.

 

Q: How do I properly care for and maintain my Makhmali silk nightwear?

Caring for Makhmali silk fabric ensures that it remains luxurious and beautiful for a long time. Here are some tips to keep your silk nightwear in pristine condition:

Washing Instructions

Hand Wash: It's best to wash silk by hand using lukewarm water and a gentle detergent specially formulated for delicate fabrics. Avoid harsh detergents and bleach.

Machine Wash: If you must use a washing machine, place the silk garment in a mesh laundry bag and use the delicate cycle with cold water and a gentle detergent.

Drying Instructions
Air Dry: Lay the silk garment flat on a clean, dry towel and roll it up to remove excess water. Then, reshape and lay it flat to air dry away from direct sunlight or heat sources. Avoid wringing or twisting the fabric.

Ironing Instructions
Low Heat: If necessary, iron the silk garment on the reverse side using a low heat setting. Place a cloth or another piece of fabric between the iron and the silk to protect it from direct heat.

Storing Instructions
Cool, Dry Place: Store your silk nightwear in a cool, dry place away from direct sunlight. Use padded hangers to prevent creases and avoid overcrowding in the wardrobe.

General Tips
Avoid Friction: Be mindful of rough surfaces and jewelry that might snag or pull the delicate silk fabric.

Spot Cleaning: For small stains, gently dab the affected area with a cloth dipped in cold water and mild detergent, then rinse and air dry.

By following these care instructions, you can maintain the elegance and longevity of your Makhmali silk nightwear. Enjoy the luxurious feel and comfort for many nights to come!

 

Transform Your Nightly Routine with Makhmali's Luxurious Silk Nightwear!

Indulge in the ultimate comfort and style with our premium silk nightwear collection. Elevate your sleep experience and embrace the elegance you deserve.

Shop Now and Feel the Difference!